It takes a unique skillset to work in customer service in the health care industry. Lisa Rock, a customer service manager at Blue Cross and Blue Shield of Nebraska (BCBSNE), knows. “We’re helping people with their health care and their finances,” Rock said. “Those are two incredibly important, sensitive things for our members.” BCBSNE helps
For Omahan Stacey Quandahl, it was about rising to the occasion in the wake of last spring’s catastrophic flooding in eastern Nebraska and western Iowa. A grandmother of three, she was among thousands of residents who stepped up to help with the relief effort. “I was moved to volunteer because I knew there was such
Do you know how much a trip to your physician costs? Most of us don’t. We pay the copay at the physician’s office and don’t think much about it. If the doctor determines further tests are needed, most patients go where he or she suggests. When the bill comes, costs may be higher because of
It’s just before noon on a Monday, and the waiting area at Heart Ministry Center has grown crowded with people needing basic necessities: toothbrushes and toothpaste, deodorant, diapers ... They’ll also receive plenty of kindness and understanding from intake specialist Carlin “Jessie” Green. “Being hospitable and compassionate – just caring about people – is extremely
A new Blue Cross and Blue Shield Association Health of America study reveals 10.4 million millennials aren’t as healthy as they think. The study found that on average, millennial health begins to decline at 27 years old. A millennial is someone born between 1981 and 1996. “The fact that they are seeing increased chronic conditions
HDR will join Blue Cross and Blue Shield of Nebraska (BCBSNE) in celebrating National Walk at Lunch (NW@L) Day at Aksarben Villiage's Stinson Park from 11 a.m. and 1 p.m. on Wednesday, April 24. “We are very excited to have HDR join us this year,” said Kathy Nellor, BCBSNE’s manager of Wellness Services. “We are
According to findings from a new Blue Cross and Blue Shield Association Health of America report, ADHD (attention deficit hyperactive disorder) diagnoses grew 39 percent between 2010 to 2017 among Blue Cross and Blue Shield of Nebraska (BCBSNE) members’ children. In Omaha, the percentage of increase was 37 percent. “There has been a slight uptick
You may be in good physical health. But how’s your financial wellness? It's an increasingly important answer to know for baby boomers rocketing toward retirement (almost 10,000 hit age 65 every day). While many have planned and saved and are eager for their next chapters, others are headed for serious financial anxiety. As a group,
At first, they called it “The Widow’s Club,” a group of five women – friends from the neighborhood – who’ve all lost their husbands over the last two years. Karen McCann is the newest addition. Frank, her husband of 52 years, died last July at age 76. “Do I have moments when the tears flow
Omahan Darrell Henning spends a lot of time on the road, navigating traffic and weather to shuttle critical cargo across the Heartland. He doesn’t do it for payment – but for repayment. To Henning, volunteering with the American Red Cross (and securing over-achiever status in the process) is a way of saying thank you for
