Sarah Van Buskirk said she didn’t know losing her old customer service position would be a blessing. Living in Humphrey, Nebraska, a town of roughly 800, most job opportunities available to her were located in Norfolk and Columbus, both about 25 miles away. Her new employer as of August, however, is even further from home.
Blue Cross and Blue Shield of Nebraska (BCBSNE) launched a pilot program to recruit work-from-home customer service representatives in Norfolk, Columbus and greater Omaha, demonstrating its commitment to Nebraska’s economic development, a sustainable remote-working environment and localized member support. As part of the pilot, 10 new employees started Aug. 31, with more to follow soon.
January Miller has always enjoyed helping others. As a customer service representative at Blue Cross and Blue Shield of Nebraska (BCBSNE), she assists the company’s members every day. “It’s a very humbling experience,” Miller said, “and rewarding, too.” Miller came to BCBSNE in October 2018. While she didn’t have experience in the health care industry,
It takes a unique skillset to work in customer service in the health care industry. Lisa Rock, a customer service manager at Blue Cross and Blue Shield of Nebraska (BCBSNE), knows. “We’re helping people with their health care and their finances,” Rock said. “Those are two incredibly important, sensitive things for our members.” BCBSNE helps