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Helping members is her passion

January Miller has always enjoyed helping others. As a customer service representative at Blue Cross and Blue Shield of Nebraska (BCBSNE), she assists the company’s members every day. “It’s a very humbling experience,” Miller said, “and rewarding, too.” Miller came to BCBSNE in October 2018. While she didn’t have experience in the health care industry,

By |2019-07-19T11:19:00-05:00July 23rd, 2019|Categories: Our Take, Topics|Tags: , , , , |Comments Off on Helping members is her passion

BCBSNE’s award-winning customer service department starts with training, support

It takes a unique skillset to work in customer service in the health care industry. Lisa Rock, a customer service manager at Blue Cross and Blue Shield of Nebraska (BCBSNE), knows. “We’re helping people with their health care and their finances,” Rock said. “Those are two incredibly important, sensitive things for our members.” BCBSNE helps

By |2019-07-12T11:04:10-05:00July 10th, 2019|Categories: Our Take, Stories|Tags: , , , , |Comments Off on BCBSNE’s award-winning customer service department starts with training, support