In 2020, Blue Cross and Blue Shield of Nebraska (BCBSNE) expanded its remote work opportunities to communities across the state. As part of a pilot program, 10 new remote employees joined the company in August 2020 as customer service representatives. Today, approximately 12% of BCBSNE’s workforce is fully remote, spanning various departments across the organization.
The pandemic has changed the way millions of people in the United States do their jobs, and after two years of mostly, or entirely remote work, employees and employers alike are re-evaluating how and where work gets done. When the pandemic began, Blue Cross and Blue Shield of Nebraska (BCBSNE) transitioned its workforce from its
Sarah Van Buskirk said she didn’t know losing her old customer service position would be a blessing. Living in Humphrey, Nebraska, a town of roughly 800, most job opportunities available to her were located in Norfolk and Columbus, both about 25 miles away. Her new employer as of August, however, is even further from home.
Blue Cross and Blue Shield of Nebraska (BCBSNE) launched a pilot program to recruit work-from-home customer service representatives in Norfolk, Columbus and greater Omaha, demonstrating its commitment to Nebraska’s economic development, a sustainable remote-working environment and localized member support. As part of the pilot, 10 new employees started Aug. 31, with more to follow soon.
